SHIPPING & REFUNDS
SHIPPING POLICY
We aim to deliver your chocolates in perfect condition, as quickly as possible. You can choose to deliver gifts to a different address from your own. This, along with your personalised message and delivery instructions, should be included when checking out. We dispatch Monday to Friday and cut off for same day dispatch is 12 midday in the UK. Most services will require a signature on delivery unless you request special arrangements with your delivering depot.
Perishable Items
Please consider carefully when requesting deliveries in warm weather (over 20C) as we cannot accept responsibility for heat damage after dispatch
REFUND POLICY
When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
Requests for cancellations must be made before 11am on your Dispatch Date - see your Order Confirmation email and Order History for details.
Please make sure you are happy with your Basket before making payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted. Coco Noir cannot be held liable for acting in good faith on incorrect information received.